Our Privacy Commitment
This Privacy Policy governs the way we, Aspire Live Pty Ltd (ABN 99 662 218 135), trading as Alby (“Alby”), collect and use your personal information. In this Policy, “we”, “our”, “us” means Alby or its subsidiaries and affiliates (“Related Entities”).

Alby is committed to protecting the privacy of your personal information. This policy explains how we manage, use, and protect the personal data collected across all websites, applications, and services comprising Alby platforms and services, including Alby Place, Alby Market, Alby Travel, and Alby Plus (together, our “Services”).

Alby is bound by the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and any applicable State and Territory privacy legislation. These principles regulate how we may collect, use, disclose, and store personal information, and how individuals may access and correct it.

In this privacy policy, if we refer to “Platform” we are referring to any platform of ours that references or links to this Policy and if we refer to “Services” we are referring to our platforms, and other related services, including any sales, marketing, or events.

Alby may provide separate privacy notices and additional information at the time we collect your personal information. This may include additional country specific information in accordance with the applicable laws of the country where such information is being collected.

Please read this Policy carefully to understand what our privacy practices are and the choices you can make about your privacy. If there are any terms in this Policy that you do not agree with, please discontinue the use of our Services immediately.

1. Types of information we collect

1.1 Personal Information: We collect personal information about an individual from:
(a) Our Customers and potential customers- The types of personal information we collect depend on your interaction with our services and may include:

• Full name, date of birth, contact details, current and previous addresses, email, country of citizenship, country of residence and signature.
• government issued identification numbers (to the extent permitted under the applicable law), such as passports, social security number, driver’s licence, or other national cards issued for identification purposes.
• other identity information required for credit checks, fraud prevention and risk assessment from third parties including independent identification verification providers, banks, financial institutions, government registries and credit reporting agencies for credit bureau.
• Information about individuals’ connection with a legal entity, such as an individual’s role, and whether he or she is a beneficial owner or authorised signatory.
• financial account information including bank account and credit card/ debit card numbers, bank statements and utility account statements.
• Profile information including marketing information with respect to preferences for receiving promotional communications for our product and services.
• Travel, booking, and itinerary details (for Alby Travel);
• Purchase, delivery, and order details (for Alby Market);
• Membership or loyalty program information (for Alby Plus);
• Business or listing details (for Alby Place partners);
• Sensitive information such as health or travel conditions, only when required for relevant services (e.g., insurance or travel cover) and only with your consent.

If you choose not to provide the necessary information, we may be unable to offer certain products or services to you.

(b) Suppliers including potential suppliers and service providers – we collect information to complete due diligence of suppliers and service providers, to communicate with them, for organizing the provision of goods and/or services, and to assess their business. The types of information we may collect includes business contact information such as full name, role, mobile number, business address, and details of their key personnel.

(c) Past, present, and prospective employees – this is information that we may collect directly from the job applicant or from a recruiter as part of our recruitment process. The types of information we may collect and hold about you includes:

• details to verify your identity including your full name, date of birth, gender, contact details, current addresses, country of citizenship/residency, date of birth and signature.
• occupation and employment details including employment status and any previous work experience.
• information in connection with your employment with us (which may include health information, bank account details and your tax file number among other things).  
• information from or in connection with your resume or job application if you apply for a position with us (including information from referees and to verify your qualifications, work, and academic history).

(d) Private and publicly available resources – we or our third-party verification providers may collect information about individuals from publicly available resources (such as accessible government lists) and private or commercially available resources (such as reports or information from credit reporting agencies or fraud prevention agencies) to the extent permitted under applicable law.

(e) Online surveys, feedback, and contests – we may conduct online surveys, solicit your feedback, or hold contests to better understand your needs, to provide you with enhanced services, to improve our services, and to help you use our Services more effectively. If you participate in our online surveys or provide feedback, we may collect information such as your full name, email address, and demographic information. Participation in our surveys or contests, or providing feedback, is completely voluntary and you therefore have a choice whether to disclose this information. We will not share the personal information you provide with other third parties unless we give you prior notice and choice. We may display your feedback or personal testimonial on our Website, subject to obtaining your consent.

1.2 Information other than personal information (“non-personal information”)

When you visit our Website or use services provided by us, we and our service providers may automatically collect information about your visit, such information is not personal information as it does not reveal your identity. We use this information to help us improve our Services and for promotional and marketing purposes. We may aggregate this information for our own statistical purposes provided that it remains anonymous, we may disclose the aggregated information to third parties, commercialise or publish it for promotional, marketing or research purposes.

(a) Site visit information – when you visit our Website, we may record your server address, the date, time and duration of your visit, the search terms you used, the pages you viewed, any documents you downloaded, the type of device, browser, and operating system you used, the manufacturer and model device identifier, and general location information.

We use Internet Protocol (also known as “IP”) addresses to analyse trends, execute the websites, track our users’ activities, and gather broad demographic information for aggregate use. We may combine this automatically collected log information with other information we collect about you. We do this to improve Services we offer you, to improve marketing, analytics, or Website functionality.

(b) Cookies – a cookie is a small string of information that a website transfers to your browser for identification purposes. The cookies we use do not identify individual users. We use cookies to hold anonymous site visit information. This information is used to personalise your current visit to the Website. It may also be used as a basis for targeting online advertising. Most internet browsers are set to accept cookies. If you prefer not to receive them, you can adjust your internet browser to reject cookies or to notify you when they are being used. Rejecting cookies can, however, limit the functionality of our Websites. For more information about our use of cookies, please refer to clause5 of this Policy.